At Hike Vera, we are committed to providing high-quality products and ensuring customer satisfaction. This policy outlines the terms for returns and refunds when purchasing from our website.
Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or incorrect upon delivery.
- The request is made within 7 days of receiving your order.
- The item is unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including but not limited to personal care products, consumables, and customized items.
Return Process
To initiate a return, please contact us at [email protected] with your order details, a description of the issue, and photos of the product if applicable. Our team will review your request and provide return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original payment method (cash on delivery refunds will be provided in cash or equivalent method agreed upon during the return process). Refund timelines may vary depending on your location.
Exchanges
If you received a defective or incorrect item, we will arrange for an exchange at no additional cost, subject to availability.
Shipping Costs for Returns
Customers are responsible for covering return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect item).
Worldwide Returns
We accept returns from all locations we ship to. Return shipping times and costs will vary depending on your country.
Contact Us
For any questions or to initiate a return, please email us at [email protected]